It takes one call to our Field Service Network Hotline, 1.800.500.6839, and a knowledgeable employee will answer the phone, take your repair information and schedule a GATX Field Service Unit to make your repair.
The hotline is answered weekdays from 7:30 to 4:30 CST, and messages received outside of these hours will be handled as soon as possible on the next business day. Our goal in dedicating resources to support this service is to respond immediately to every call during business hours and to provide you, our customers, with unparalleled service.
If you have any questions or want more information, feel free to call the hotline, or contact your GATX Rail Account Manager.
