Service at the Highest Level
When you lease a railcar from GATX, a dedicated team of well-trained, experienced customer service professionals stands ready to meet all of your needs.
Your account manager is your primary contact at GATX, supported by a customer service team that answers your questions, resolves your problems, and provides timely maintenance of your fleet. GATX customer care extends to our engineering group, which is constantly devising solutions to your unique needs and studying better ways to transport and off-load your product. It includes the staff at repair centers, who ensure every railcar reflects the GATX commitment to the highest standards of quality. The collective experience and expertise derived from more than a century of service to shippers and railroads drives our efforts to make your leasing experience second to none.
This section highlights frequently asked questions about our relationship, services and procedures. Your account manager and customer service representative will respond promptly to any questions and can provide further explanation of any of these topics.