Account Solutions Associate – Pipeline
Customer Support

Overview:

The Account Solutions Associate will learn the various duties of working within GATX's Service Delivery Group, with a primary focus on the Account Solutions Department. Additionally, they will gain exposure to the Fleet Execution, Contracts and Mechanical Records departments. They will spend time in all the above-mentioned departments learning roles and responsibilities and assisting in completing duties as needed.

 

Please note this is for future openings. 

Responsibilities:

1. Account Solutions:

  • Act as the main contact for our customers for all activities (outside the sales function) related to the management and utilization of GATX leased railcars.
  • Respond to customer requests to shop cars for compliance, bad order and Destroyed and Damaged Car Tracking (DDCT) incidents. 
  • Review repair estimates and communicate customer liability charges to customers.
  • Monitor compliance requirements and work with customers to keep cars in regulatory compliance.

 

2. Fleet Execution:

  • Complete order review and entry, contract assignment and rental billing of cars.
  • Assist in ordering cars from storage and tracing cars to ensure they are in transit, and create service instructions for cars needing repair.
  • Trouble-shoot and develop solutions when unforeseen issues occur to meet on-time delivery.

 

3. Contracts

  • Provide accurate, consistent, and timely contracts to customers for the GATX commercial organization.

 

4. Mechanical Records

  • Update and maintain mechanical records.
  • Review and track documentation required by regulatory agencies.

Qualifications:

• Bachelor’s degree (preferred); equivalent industry or customer facing experience acceptable.
• 0 – 2 years’ experience in a customer facing or industry related job
• General rail industry knowledge desirable
• Strong PC skills are required with a good knowledge of Microsoft Applications
• SAP experience is desirable
• Some travel required for customer visits and other customer-related events

 

Consistent with our policy, all new hires are required to be fully vaccinated and boosted.

 

GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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