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Overview:

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower.

 

At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to move forward in their careers. And, thanks to our employees, in 2023 we were named one of Chicago’s Top Workplaces by the Chicago Tribune for the fourth time!

Responsibilities:

The Account Solutions Lead is the primary contact person in establishing, maintaining and managing the relationship with our customers for all activities involved in the management of customer-related service inquiries.

 

Maintenance of Cars:

  • Respond to customer requests to shop car for compliance, bad order and Destroyed and Damaged Car Tracking (DDCT) incidents. Understand the necessary railcar repairs needed to determine the appropriate repair facility. 
  • Analyze repair estimates and communicate customer liability charges to the customer. 
  • Serve as a liaison for researching, analyzing and communicating customer-related rejects and defects to all appropriate parties.
  • Monitor and utilize reports for shopping related issues including first advice, cars enroute, repair authorizations, and Projected Out Date (POD).

Customer inquiries: 

  • Serve as main contact in dealing with our customers for all activities related to the management and utilization of the GATX leased railcar.  

Regulatory Compliance:

  • Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations while meeting individual, departmental and company goals.
  • Coordinate with network loading and customers to develop service plans that optimize the utilization of shop space and improve on cycle time.     

Interact and contribute as a member of a regional team:

  • Participate in team meetings to discuss customer and goal-related items, and support team members as necessary.

Gather and maintain accuracy of customer-related information:

  • Maintain customer specifications and collaborate to ensure requirements of the specifications are consistent.

Participate in the improvement of processes, procedures and systems:

  • Demonstrate proficient use in all systems available to the Account Solutions group.
  • Participate in cross-functional team for IT and continuous improvement projects.

Qualifications:

  • Bachelor's degree (preferred); equivalent industry or customer facing experience acceptable
  • 2–4 years’ experience in a customer facing or industry related job
  • General rail industry knowledge preferred
  • Strong PC skills are required with a good knowledge of Microsoft Applications and SAP experience is a plus
  • Some travel required, usually to visit customers or participate in customer-related events

GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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