Position Purpose:  The Field Services Leader position schedules, prioritizes and conducts all aspects of inspection, testing and repair of GATX owned and non-owned railcars, while helping to maintain and foster customer relationships.  This position will assist with the managing the Customer Site, including serving as the interim backup to the Site Manager when he or she is away from the location.  Accurately completes required documentation and updates GATX, AAR and external systems directly related to repairs performed. Reads and interprets blueprints, schematics, GATX policies, procedures and engineering instructions, Field Manual of the AAR Interchange Rules, applicable Manual of Standards and Recommended Practices and DOT regulations. 


This Field Services Leader must be proficient in and knowledgeable in all required Inspection, Repair, Air Brake Testing and Non-Destructive Testing.  The Leader will mentor and coach railcar mechanics.


This position manages the day to day activities involving material inventory including but not limited to ordering, incoming inspection and staging of both Railcar and non-Railcar related items required in the execution of railcar repair. 


Key Activities



Performs and assists in managing all aspects of Railcar Cleaning, Inspection, Testing and Repair as required to meet Regulatory, Quality and Customer production needs. To include, but not limited to the following:

  • Follows all company safety rules and procedures.
  • Jacks car to remove/replace/disassemble/assemble trucks to repair or gain access to parts needing repair.
  • Performs Railcar inbound, in-process and outbound Inspections as per QAI 404.
  • Lays out, measures, cuts, bores, burns and shapes parts as required to obtain proper fit.
  • Prepares equipment and surfaces, welds, burns, fits, tacks as necessary to complete repairs. (Splices, patches, shims cracks, etc.).
  • Sets up and operates bending, threading and cutting equipment to shape and fabricate pipe for installation. Applies air to brake sections, valves, levers, rods and similar equipment that is installed in conjunction with car piping.
  • Perform and mentor NDT functions as required for inspection and repair.
  • Installs, tests, repairs or renews interior or exterior coils, cradles, brackets and such tank fittings as outlet caps, safety vents, high pressure manway bonnets, safety valves, high and low pressure valves, etc.
  • Tests air brakes using single car tester. Replaces/repairs defective piping, valves, air brake piston, etc. as required.
  • Performs repairs and maintenance as required by GATX Engineering and Quality instructions, Field Manual of the AAR Interchange Rules and applicable Manual of Standards and Recommended Practices as well as DOT regulations.
  • Weld ferrous materials in multiple positions for fillet and groove welds.
  • Finishes welding operations by removing slag and grinding when necessary.
  • Performs Oxy-Fuel and Plasma cutting processes.
  • Removes, replaces, straightens, renews or repairs various car parts such as couplers, gears, center-sills, safety appliances, insulation, jackets, running boards, etc. as required to achieve proper repairs.
  • Maintains work area in a clean and orderly manner.
  • Complies with the established safety policies and awareness for safety of self and others, and when possible recommends specific changes and improvements to health and safety policies and programs.
  • Prepares surfaces of railcars to spray and/or decal according to GATX requirements
  • Applies exterior coating to specification.
  • Applies exterior decals/stencils according to specification
  • Prepares estimates for repairs; obtain appropriate approvals, secures material, ensures appropriate car file processing.
  • Ensures quality of work performed meets all Regulatory, GATX and Customer requirements.
  • Performs minor preventative maintenance on tools and equipment used and other tasks as assigned.



  • Drives Goal Deployment – assists Site Manager in setting targets, initiatives and accountabilities relative to Safety, Quality, Delivery and Cost.
  • Assists Site Manager in driving continuous improvement efforts and good problem-solving skills by using SQDC methodology.
  • Fosters a culture of proactive identification of issues and successful root cause and corrective action that supports GATX’s commitment to safety and quality.
  • Schedules, coordinates and prioritizes the service requests for a specific Field Services network location including inspections, repairs and special projects assigned to the location. 




  • Develops strong working relationships with key internal and external customers so as to align the Field Services location with the key business needs.
  • Helps foster an environment where additional business growth may be provided for GATX customers.



  • Ensures that all necessary GATX and customer forms, systems and work order information is completed in order to facilitate, correct and timely reporting and billing.
  • Audits completed repair work orders, systems and forms.
  • Manages material control and identification, including, but not limited to, ordering, receiving, and storing material.



  • Organizes, develops, and motivates workforce. Working with the Site Manager, prioritizes work for location.
  • Trains and mentors railcar mechanics in obtaining their own certifications and qualifications. Conducts DOT compliance training.
  • Drives continuous improvement efforts and good problem-solving skills by using SQDC methodology.
  • Fosters a culture of proactive identification of issues and successful root cause and corrective action that supports GATX’s commitment to safety and quality.


  • Supports Site Manager and acts as interim manager as needed.
  • Maintains all personal certifications and qualifications.
  • Performs other duties as assigned.





Scope of Work: This position will interact with all levels and positions within Field Services, with various departments in Chicago, with GATX vendors and with GATX customers.  This position operates under the direction of the Site Manager within a predefined GATX structure.


Demonstrate proficient abilities and skills required for performing all railcar inspections, testing and repairs.  Demonstrate proficiencies in all aspects of inventory management.  Consistently demonstrate skill in customer relations, using good interpersonal skills and be able to work as part of a team.  Demonstrate the ability to mentor and coach.


This position will focus on assisting the Site Manager in the day–to-day management of the location as well as direct the work of other team members.  While not involved in disciplinary measures, when disputes arise, this position should provide guidance and influence in resolving the situation without intervention. Documentation of specific facts will be part of this position’s responsibility.  In addition, this position will serve as interim backup when the Field Services Foreman is away from the location.


Education and/or Experience (including certifications):

  • High School Diploma or equivalent required.
  • Valid driver’s license required.
  • Ability to communicate effectively, both in writing and verbally, in English required.
  • Background in railcar inspection and repair of all car types preferred.
  • Minimum of 3 years of relevant experience in a manufacturing or industrial setting required, preferably with experience managing people and/or railcar maintenance experience.
  • Experience in materials management preferred.
  • Knowledge of AAR, FRA and GATX railcar maintenance standards preferred.
  • Welding or journeyman certification experience preferred.
  • Qualification in Quality Training Instruction for Railcar Inspection per QAI 404 preferred.
  • Qualification in Quality Training Instruction for Car Repair per QAI 405, Level 2 minimum preferred.
  • Qualification in Quality Training Instruction for Coil & Valve per QAI 406, Level 3 preferred.
  • Qualification in Quality Training Instruction for Finishing per QAI 411, Level 5 preferred.
  • Qualification in Quality Training Instruction for Inspection per QAI 408 preferred.
  • Certification in NDT Visual Testing, Level II – NDT-VT preferred.
  • Certification in NDT Leak Testing, Level II – NDT-LT preferred.
  • Certification in NDT Penetrant Testing, Level II – NDT-PT preferred.
  • Air Brake Certification per QAI 486 preferred.
  • Computer skills, including proficiency or ability to become proficient with MMS, SEM, Shop Portal, Share Point, ECM, SAP and MS Office Suite (Word, Excel, and PowerPoint) required.
  • Weld Facilitator preferred.
  • Ability and willingness to meet all customer suitability requirements required.


Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order.  Select from “key competencies for job descriptions” list:

  • Lead team in all Safety Rules and Procedures
  • Lead team in all aspects of GATX, Regulatory and Customer Quality Compliance
  • Effective interpersonal and communications skills
  • Detail Oriented
  • Strong Planning, Prioritization and Organization Skills
  • Results Driven and Self–starter
  • Team Player  
  • Demonstrate decision-making ability
  • Specific computer knowledge of GATX Safety, Quality and Engineering systems, AAR TCID, Railinc, AAR MSRPs, AAR Circulars, Customer and other related computer systems and software.
  • Develop and Mentor Others
  • Customer Service


Other (i.e., physical requirements, travel, etc. that is not covered above):


  • Must be available to travel as needed
  • Must be able to stoop for extended periods and routinely move from kneeling to standing positions
  • Must be able to perform overhead work for extended periods
  • Must be able to lift (vertically) up to 50 pounds from the ground surface
  • Must be able to push / pull (horizontally) up to 100 pounds
  • Must be able to climb ladders and perform work at elevated heights
  • Must be able to work in extreme temperature environments
  • Must be able to physically enter confined space (rail car manways as small as 20” in diameter) and work in enclosed environments
  • Must be able to use a variety of medium-sized hand tools
  • Must be able to routinely work near moving mechanical parts and equipment


NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Consistent with our policy, all new hires are required to be fully vaccinated and boosted.


GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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