This position is responsible for the coordination and completion of activities related to the order fulfillment process and delivery of rail cars on time and as requested. Specifically, the position will perform and manage numerous functions revolving around the contractual assignment and delivery of rail cars while maintaining a customer focus in order to meet customer expectations. Achieving this goal will require the person to manage the order from order acceptance to final delivery and communicate its progress both internally and externally.


Order review, entry and full on time execution of an order is a main focus of this job. In order to do this appropriately, numerous steps are required. These include:

  • Order review and entry, and provide updates for orders as needed
  • Correct contract assignment and rental billing of cars
  • Order cars from storage and tracing cars to ensure they are in transit
  • Create service instructions for cars going to a repair facility
  • Facilitate conversion requests for correct car delivery and work with engineering to ensure conversion instructions are being completed promptly
  • Identify chargeable items for the billing group
  • Troubleshoot and create solutions when unforeseen issues occur in order to meet on-time delivery

Additional activities that support Operations, Commercial or Accounting departments include but are not limited to:

  • Participate in process improvement and cross-functional team tasks
  • Work with the Fleet Billing Specialist to support the overall departmental efforts for sales regions
  • Assist with other Fleet Management and Service Delivery activities as required


Education and/or Experience Required (including certifications):

  • Bachelor’s degree desirable
  • Experience in the rail industry is highly desirable
  • Knowledge of rail car types and mechanical aptitude not critical but must be able to learn quickly in the position
  • Previous SAP experience desired

Other (i.e., physical requirements, travel, etc. that is not covered above):

  • Minimal travel required.

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