The Manager, Account Solutions manages a five-member regional team responsible for establishing, maintaining and managing the relationship with a portfolio of 175-250 customers accounting for approximately 23,000-30,000 cars and $7.50-10M in customer liability repair billing annually. The Manager is a “player coach” handling their own portfolio accounts while also overseeing a team whose members each have a portfolio of accounts. The Manager also oversees all regional activities (aside from the sales function) involved in the management of customer related service inquiries.
This HYBRID position will have a material impact on not only GATX’s financial success, but also GATX’s ability to satisfy our customers and maintain our industry reputation as a leader in the railcar leasing market.
The incumbent will be a strong manager of people as well as having the capability to provide the levels of service necessary to achieve the highest degree of Customer loyalty. The incumbent must have a strong understanding of GATX’s business, the functions performed by GATX departments, and a thorough understanding of the Car Service contract. The incumbent must have extensive railcar technical knowledge and the services related to maintaining the existing GATX fleet.
Education and/or Experience Required:
Other: Some travel required. Usually to visit customers or participate in customer-related events.
Consistent with our policy, all new hires are required to be fully vaccinated and boosted.
GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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