Manager, Quality Assurance
Operations Management


SUMMARY: To provide leadership and direction of the quality system to influence and help Service Center Managers implement the GATX Maintenance Group Strategic Initiatives. The focus will be to manage the quality maintenance system and its components to ensure compliance to regulatory and GATX requirements. To act as a technical resource for investigating and resolving car issues, customer complaints, and audit exceptions. This position will focus on extensive research and analysis of quality.


This position will focus on extensive research and analysis of quality and maintenance related issues.  It is an independent, cross-functional, key position that contributes significant knowledge and influence to the GATX Maintenance Group in order to achieve our defined initiatives.  The Quality Manager is also a key member of the Leadership Team at the Montreal Service Center located at Rivieres des Prairies, Montreal, Quebec.


ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:


  • Lead and manage the development and maintenance of the quality system and all of its processes to ensure that the cars produced satisfy all given customer, regulatory, and Company requirements.        
  • Analyze and communicate rejects to all appropriate supervisors.
  • Establish and implement reduction plans based upon analysis to satisfy Maintenance Group’s Initiatives.
  • Oversee the audit process in the facility, including AAR audits, internal audits, process audits, and Field Operations audits, in order to continuously improve all aspects of the quality process.
  • Control and communicate documents pertinent to the quality system, to all affected personnel including: Quality Procedures, Fleet Maintenance Instructions, Engineering Notices, Improvement Orders, AAR Circular Letters, and Qualification records.
  • Participate on cross-functional teams to evaluate, define, and improve our processes to ensure alignment and achievement of GATX Rail Maintenance Group’s Initiatives.
  • Serve as the technical liaison for researching, analyzing, and communicating on quality related issues to regulatory bodies and GATX Rail Leasing and Maintenance functions.



QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required. 




  • Bachelor’s degree with concentration in Engineering, Operations or related field, or Associate’s Degree or equivalent experience.     
  • 3-5 years’ experience in related industry, including quality experience.        
  • Previous supervisory experience preferred.        
  • Must have successfully completed (or be able to complete in first year) one of the following: AAR Auditor Qualified Advanced Class, Excel Auditor-Internal Auditing for ISO 9001 or, ASQ Certified Auditor.
  • Knowledge and experience in applying structured problem solving practices such as Kepner Tregoe/5-WHY’s and quality improvement initiatives such as Lean or Six Sigma; formal training relevant certification desired.
  • Bilingual: French and English required



  • Communication·        
  • Planning and Organizing·        
  • Decision Making·        
  • Computer Skill (Proficiency with MS Office Suite is required)
  • Technical/Professional Knowledge        
  • Leadership Ability
  • Excellent interpersonal skills with the ability to communicate at various levels of the organization

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