Account Solutions Lead, Canada Region
Customer Support


Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) strives to be recognized as the finest railcar leasing company worldwide. Our competitive advantage is our full-service leasing business model, including a world-class railcar maintenance network. The key to our long-term growth and success is attracting and retaining top talent.


The HYBRID Account Solutions Lead, Canada Region, is the primary contact person in establishing, maintaining and managing the relationship with our customers for all activities (aside from the sales function) involved in the management of all customer-related service inquiries. This position will also have a material impact on GATX’s ability to satisfy our customers and maintain our industry reputation as a leader in the railcar leasing market. Utilizing a “Value Added” service philosophy, this position will play a major role in meeting our target goals of revenue, service and profitability.


  • Respond to customer requests related to the maintenance of railcars, including those related to compliance, railcar repaies, and bad order or damaged car incidents
  • Serve as the main contact in dealing with our customers for all activities (outside the sales function) related to the management and utilization of the GATX-leased railcar
  • Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations while meeting individual, departmental and company goals
  • Interact and contribute as a member of a regional team to accomplish team goals by participating in regional meetings and supporting team members as needed
  • Maintain customer-related information, including customer specifications and contact information
  • Participate in the improvement of processes, procedures and systems for the Account Solutions team


  • Bachelor degree (preferred); equivalent industry or customer facing experience acceptable
  • Canadian customer service experience (preferred)
  • 2 – 4 years’ experience in a customer facing or industry related job
  • General rail industry knowledge preferred
  • Strong PC skills are required with a good knowledge of Microsoft Applications
  • Salesforce experience (preferred)
  • Some travel required, usually to visit customers or participate in customer-related events
  • HYBRID role

GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Browser oudated

Your web browser (Internet Explorer) is out of date. Please switch to a different, up-to-date browser to experience more security, speed and best user experience on the site.