The Field Service Specialist performs scheduled and on demand maintenance, repair and inspection of GATX-owned locomotives. Ensures that all necessary invoicing, inspection, and work order information is complete in order to facilitate correct and timely customer billing. Must understand and follow GATX and industry safety rules, practices, and procedures. Must demonstrate good teamwork skills and knowledge of FRA regulations.
The Field Service Specialist partners with the manager and other site personnel to ensure certifications, customer suitability requirements and other job requirements remain current. Works toward obtaining the skills necessary to advance to Sr. Field Service Specialist.
Key Job Activities:
% Time Spent
1. Locomotive Service and Repairs: Performs scheduled and on demand maintenance, repair and inspection of GATX-owned locomotives as required to meet regulatory, quality and customer production needs. To include, but not limited to, the following:
2. Customer Support: Meets the expectations and requirements of all customers. Ensures that customers are satisfied with the work.
3. Clerical: Ensures that all necessary invoicing, inspection, and work order information is complete in order to facilitate correct and timely customer billing. Monitors and audits completed repair work orders, systems and forms.
4. Other: Maintains all certifications, including TWIC cards, Houston area safety council, and site-specific safety training requirements at various locations on the Gulf Coast. Demonstrates strong familiarity with FRA rules and regulations. Partners with manager and other site personnel to ensure certifications, customer suitability requirements and other job requirements remain current. Works toward obtaining the skills necessary to advance to Sr. Field Service Specialist.
Performs other duties as assigned.
Scope of Work: This position will interact with all levels and positions within Locomotive, with various departments in Chicago and customers. The primary impact for this position is repairing GATX owned locomotives. This position operates under the direction of the Sr. Mechanical Manager – Gulf Coast within a predefined GATX structure.
This person must maintain consistent safety focus, be competent around locomotives and be familiar with all customer site requirements so as to fulfill the scope of this function, which is to maintain and repair locomotives at customer locations. Will schedule and manage content of work day with little to no direct supervision.
Demonstrate increasing and ongoing improvement in abilities and skills required for performing locomotive inspections and repairs. Demonstrate familiarity with inventory and supply management. Consistently demonstrate skill in customer relations, using good interpersonal skills and be able to work as part of a team.
Education and/or Experience Required (including certifications):
Other (i.e., physical requirements, travel, etc. that is not covered above):
NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Consistent with our policy, all new hires are required to be fully vaccinated and boosted.
GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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