Manager, Continous Improvement
Operations Management


Position Purpose


The position of Continuous Improvement Manager will be responsible for managing and leading process improvement projects across all GATX Repair Service Centers and associated support functions. The individual will play a key role in bringing problem solving discipline and Lean methods to GATX Operations in order to improve safety, quality, delivery and cost.  The individual must be passionate about process transformation, operations management, strategy and data driven problem solving.


Key Job Activities:


Key Activities

% Time Spent

1)    Lead Kaizen/Blitz activities across Operations to drive change with sustainable results

a)    Analyze data, identify and scope improvement opportunities

b)    Acquire cross functional involvement

c)     Develop ownership for results

d)    Responsible for establishing baseline and tracking/reporting realized improvement

e)    Ensure improvements are sustained 


2)    Lead projects supporting strategic initiatives for the Operations group, as identified through goal deployment

a)    5S implementation

b)    Development and implementation of network-wide and site-specific Standard Work Instructions (SWIs)

c)     Support facility capital projects  


3)    Educate in the pursuit of creating a problem-solving culture in order to achieve goals within the Operations organization:

a)    Plan and conduct problem-solving sessions and workshops

b)    Facilitate and empower teams to engage in local problem-solving

c)     Teach others to lead their own events, and initiate rapid change at all levels of the organization

d)    Be a driver for Daily Visual Management at GATX facilities





The Continuous Improvement Manager interacts primarily with Operations senior managers, department managers, service center managers and shop floor personnel.  Through these interactions, the person in this position embodies the Lean tenet of “Go See, Ask Why, Show Respect,” in order to gain the trust of colleagues and effectively lead positive change.  The incumbent must also be able to prepare, present, and defend recommendations and decisions to project sponsors and senior management.


Education and/or Experience Required (including certifications):

  • Bachelor’s degree or higher in Operations Management, Industrial Engineering or other relevant discipline is required
  • 5 years’ minimum supervisory experience in industrial environment
  • Lean Six Sigma Green Belt or higher certification is preferred
  • Project Management certification and experience a plus
  • Experience in a low-volume/high-mix industry or multiple, varied industries is preferred



Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order.  Select from “key competencies for job descriptions” list:

  • Interpersonal savvy in change management and conflict resolution
  • Analytical skills
  • Coaching
  • Project Management
  • Excellent verbal and written communication



Other (i.e., physical requirements, travel, etc. that is not covered above):


  • Travel requirements vary with assignments, but could be as much as 15% of the time across GATX fixed facilities.



NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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