Manager of Continuous Improvement
Operations Management


Position Purpose:


The CI Manager will lead continuous improvement efforts at one of GATX’s two large-scale railcar repair facilities (Hearne, TX). This role will serve as site CI champion emphasizing Lean and Six Sigma process management with relentless problem solving. Key efforts will focus on improving the safety, quality, lead time, and value of critical business processes at the GATX repair shops.


Key Job Activities:


Key Activities


% Time Spent

1)    Be the champion for Daily Management in the facility in the context of GATX’s “SQDC” management framework. Support/coach/lead DM efforts across all work centers and all levels within the facility and ensure deep understanding and full adoption of SQDC.


2)    Lead, deploy, and educate staff in the pursuit of a relentless problem-solving culture in order to achieve goals within the Operations organization by use of all problem solving methods, including DMAIC and A3 problem solving:

a)    Plan and conduct problem-solving sessions and workshops

b)    Facilitate and empower teams to engage in local problem-solving

c)     Lead Strategy Deployment and Value Stream Mapping efforts


3)    Lead Kaizen/Blitz activities to drive change with sustainable results

a)    Ensure cross functional involvement

b)    Develop ownership for results

c)     Teach others to lead their own events, and build a culture that embraces rapid change at all levels of the organization

d)    Baseline and track/report realized improvements

e)    Ensure improvements are sustained through SPC or similar



4)    Lead special projects and implementation of strategic initiatives for the Operations group, as identified through goal deployment

a)    Use the appropriate Lean / Six Sigma tools as required

b)    Engage and manage cross functional teams which will include Mechanical Repair, Finishing, Inspection, and other work centers in the shop, as well as corporate functions such as Engineering and Quality






The Continuous Improvement Manager interacts primarily with department managers, service center managers and shop floor personnel. The incumbent must also be able to prepare, present, and defend recommendations and decisions to project sponsors and senior management.


Education and/or Experience required (including certifications):

  • Bachelor’s degree in operations management, engineering, business or other relevant discipline is required (MBA a plus)
  • 4-8 years’ experience in an analytical role or facility management, preferably in Maintenance, Repair, Operations (MRO) or heavy industrial environment
  • Strong knowledge and experience in applying business improvement practices such as Lean, Six Sigma and Theory of Constraints; relevant experience is desirable
  • Proven experience influencing and persuading without having direct authority
  • Significant Project management experience
  • Six Sigma Black Belt certification from accredited institution required


Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order. Select from “key competencies for job descriptions” list:

  • Interpersonal savvy in change management and conflict resolution
  • The ability to coach and inspire GM’s, Plant Managers and staff personnel at all levels with humility
  • Systems thinking approach
  • Excellent verbal and written communication
  • Root cause identification
  • Planning and organization


Other (i.e., physical requirements, travel, etc. that is not covered above):


  • Travel requirements vary with assignments, 5-10% of the time across N. America



NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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