Quality Manager
Operations Management




GATX Corporation, founded in 1898, is the leading global railcar lessor. Our competitive advantage is our full-service leasing business model, including a world-class railcar maintenance network. One of 8 maintenance facilities across North America, our Moose Jaw, Saskatchewan Service Center provides a full array of services, including repairing, qualifying, painting, cleaning, and blasting railcars. GATX searches for extraordinary individuals who are creative, intuitive, driven, intellectually curious, and eager to join a dynamic organization where high-quality work, collaboration, and dedication are vital parts of our corporate culture.




Reporting to the Service Center Manger, the Quality Manager provides leadership and direction of the quality system at the Moose Jaw Service Center to influence and help Service Center Managers implement the GATX Maintenance Group Strategic Initiatives. The focus will be to manage the quality maintenance system and its components to ensure compliance to regulatory and GATX requirements. To act as a technical resource for investigating and resolving car issues, customer complaints, and audit exceptions. This position will focus on extensive research and analysis of quality. It is an independent, cross-functional, key position that contributes significant knowledge and influence to the GATX Maintenance Group in order to achieve our defined initiatives. 




  • Competitive salaries and growth opportunities
  • Eligible for annual 12.5% target bonus based on company and personal performance
  • Retirement plans with company contributions up to 9% of salary
  • Fringe Benefits (Medical, Dental, Vision, Life Insurance) at no cost to the employee
  • Generous paid time off
  • Great working environment, with a strong focus on an employee-centered company culture


ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:


  • Lead and manage the development and maintenance of the quality system and all of its processes to ensure that the cars produced satisfy all given customer, regulatory, and Company requirements.        
  • Analyze and communicate rejects to all appropriate supervisors.
  • Establish and implement reduction plans based upon analysis to satisfy Maintenance Group’s Initiatives.
  • Oversee the audit process in the facility, including AAR audits, internal audits, process audits, and Field Operations audits, in order to continuously improve all aspects of the quality process.
  • Control and communicate documents pertinent to the quality system, to all affected personnel including: Quality Procedures, Fleet Maintenance Instructions, Engineering Notices, Improvement Orders, AAR Circular Letters, and Qualification records.
  • Participate on cross-functional teams to evaluate, define, and improve our processes to ensure alignment and achievement of GATX Rail Maintenance Group’s Initiatives.
  • Serve as the technical liaison for researching, analyzing, and communicating on quality related issues to regulatory bodies and GATX Rail Leasing and Maintenance functions.




The Quality Manager interacts primarily with Operations senior managers, department managers, service center managers and shop floor personnel.  Through these interactions, the person in this position embodies the Lean tenet of “Go See, Ask Why, Show Respect,” in order to gain the trust of colleagues and effectively lead positive change.  The incumbent must also be able to prepare, present, and defend recommendations and decisions to project sponsors and senior management.





Education and/or Experience Required (including certifications):

  • Bachelor’s degree with concentration in Engineering, Operations or related field, or Associate’s Degree or equivalent experience.     
  • 3-5 years’ experience in related industry, including quality experience.        
  • Previous supervisory experience preferred.        
  • Must have successfully completed (or be able to complete in first year) one of the following: AAR Auditor Qualified Advanced Class, Excel Auditor-Internal Auditing for ISO 9001 or, ASQ Certified Auditor.
  • Knowledge and experience in applying structured problem-solving practices such as Kepner Tregoe/5-WHY’s and quality improvement initiatives such as Lean or Six Sigma; formal training relevant certification desired.

Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order.  Select from “key competencies for job descriptions” list:

  • Interpersonal savvy in change management and conflict resolution
  • Analytical skills
  • Coaching
  • Project Management
  • Excellent verbal and written communication


Other (i.e., physical requirements, travel, etc. that is not covered above):


  • Travel requirements vary with assignments, but could be as much as 15% of the time across GATX fixed facilities.



NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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