Service Center Manager
Operations Management


The Service Center Manager leads the Colton, California Service Center and is responsible for ensuring that the Service Center repairs and maintains railcars in a safe, environmentally responsible, high-quality, timely, and low-cost manner. The Service Center Manager will develop and implement plans, programs and processes that ensure achievement of well-defined goals using GATX’s operating “SQDC” framework (safety, quality, delivery, cost). The manager is responsible for sustaining the lean manufacturing environment and for ensuring that company standards are met. The Service Center Manager will build and maintain constructive working relationships with key customers both internal and external, and provide clear direction and motivation to the workforce. The Service Center Manager will manage the working relationship with the local union leadership.


1. Develop and implement business plan that enables the Service Center to meet or exceed company requirements.

  • Organize the workforce to maximize operating effectiveness.
  • Utilize continuous improvement and Lean tools to establish clear objectives, drive accountability, and deliver results relative to facility Safety, Quality, Delivery, and Cost effectiveness (SQDC).  
  • Develop and implement effective communications processes that align the organization with performance requirements.


2. Develop strong working relationships with key internal and external customers to align the Service Center with key business needs.


3. Establish and maintain a positive labor relations environment with local union executives. Actively involved in the labor management process including grievance responses and labor negotiations.


4. Successfully manage direct reports and production staff. In this capacity the Service Center Manager must create and foster a sense of urgency within the organization that embraces constructive change. Must be able to develop, articulate, and install clear performance objectives and development plans within the service center organization.

Scope of Work:

  • This position will frequently interact with senior leadership within Operations including the SVP & Chief Operating Officer and the EVP & President of Rail North America.
  • This position is responsible for the performance and results of this Service Center and, as General Manager of the shop, manages an annual operating budget of approximately $14MM. In order to accomplish this task, this position must interact on a regular and consistent basis with key internal and external customers and executives. The Service Center Manager will act as a company representative to the community and regulatory officials regarding local Service Center matters. 



Direct Reports:

This position has 4 direct reports - Production Manager, Operations Manager, Quality Assurance Manager, Health & Safety Coordinator, and Environmental Coordinator, and, one indirect report, the HR Manager.  This position is responsible for approximately 70 employees at the location.



Education and/or Experience Required (including certifications):

  • Bachelor’s degree in engineering or operations management preferred; will also consider business management, industrial technology, or similar degrees or equivalent experiences.
  • MBA preferred (focus on general management a plus).
  • Minimum of 8-10 years’ experience in leadership roles in manufacturing or repair environments, with strong preference for job shop and repair experience (railcar experience is a plus but is not required)
  • Direct supervisory background working with a unionized workforce.
  • Functional knowledge of modern manufacturing/operations techniques such as “lean manufacturing”, Kaizan, Six Sigma, etc.
  • Demonstrated understanding and competence in developing effective labor/management relations within an organization.


Key Competencies:

  • Strong planning and organizational skills.
  • Ability to build strong professional relationships.
  • Comfortable with leading change.
  • Ability to understand the relationship between corporate goals and plant-specific goals and orient plant performance to achieve corporate objectives.
  • Competency in the accounting, finance, and economic aspects of plant management (we are not looking for an accountant or a finance expert, but the successful candidate must be able to read and understand plant financial statements, and understand key accounting and/or economic concepts such as net present value, internal rate of return, payback period, etc.)
  • Effective communicator; able to clearly articulate business requirements.
  • Demonstrates the ability to build trust and commitment within an organization.


Consistent with our policy, all new hires are required to be fully vaccinated and boosted.


GATX embraces diversity, and we are proud to be an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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