Asst Mgr-Customer Support
Overview:
Position Purpose: To nurture existing customer relationships and ensure maximum satisfaction to both external and internal customers
Responsibilities:
Key Activities
| % Time Spent |
Customer Relationship Management · Follow up with customers- existing and potential- on documentation compliances- during negotiation stages, pre-execution and post-execution of lease agreement (BG/ Insurance, other documents) · Update customers on manufacturing status in case of new rakes/ off-hire intimation in case of existing rakes, etc · Follow up with customers on outstanding payments · Customer grievance redressal- interaction with respective Sales manager(s) and other functions as required to address customer issues. A proper tracking system to be maintained · Visit customers to address issues with Sales manager (occasionally)
| 70% |
· Assist in preparation of MIS reports
| 15% |
· Assist in due diligence process
| 15% |
Qualifications:
Interaction: Briefly describe the level/type of contacts that will interact with the position.
- This individual must be able to interact effectively with and present to all levels within GIPL.
- Individual will have regular contact will customers.
Education and/or Experience Required (including certifications):
- Must have a Degree in any discipline
- Min 6-8 years’ experience in Sales Support/ Customer Service
- Proficiency in MS Word/ Excel/ Power point
Key Competencies (non-technical behavioral skills, i.e. presentation, negotiation, customer service skills), in priority order. Select from “key competencies for job descriptions” list:
- Good problem-solving skills
- Good communication skills, both verbal and written
- Strong interpersonal skills
- Diligent and trustworthy, with good initiative and enthusiasm
- Positive attitude with customer service mindset, ability to work in a team and positive attitude
- Prioritize and handle multiple tasks